Would you buy from a shop with 2, 3 or 4 star rating?
So what can you do to make sure your shop's 5-star rating doesn’t drop?
Next time you log into EtsyRank, Pro members will see a "Feedback Score" button on their dashboard. This is the actual score from Etsy which represents the percentage of positive feedback your shop has had over the last 12 months.
Protecting your feedback score is very important. Anything less than 100% means there is a risk you will lose your 5 star rating on Etsy, and that can have very undesirable consequences on your shop reputation and hurt sales.
But fear not. EtsyRank now gives you a tool to fight bad reviews and let
you know which ones you still have an opportunity to rectify the issue
with the customer. After all, excellent customer service is what we all
like and should strive to offer.
With the EtsyRank Ratings & Feedback tool you will now see any negative or neutral feedback, as well as an indicator letting you know if there is still time to get the buyer to edit their review.
Remember to always deal with buyers politely and with respect.
Etsy Bad Review Prevention Training (YouTube Vdeo)
A special guide by Starla Moore, founder of the Handmade Alphas, on how to use the EtsyRank Ratings tool to prevent bad reviews from hurting your reputation and your 5-star Etsy rating. Also includes excellent tips on how to handle disputes with buyers.
5 Ways to Get Great Reviews - Seller Handbook
The Review System - Etsy Help
Receiving a Negative Review - Etsy Help